Whenever I’m booking a hotel for travel within Germany or abroad, one of my first destinations is hrs.com – a hotel reservation website. It gives you real-time info on hotel availibility, sometimes special rates, great photos, contact information, maps and routes. Its web front-end is easy to use, and they’ve got very friendly staff on the phone as well.
Maybe I need to add I’m on a 5MB volume plan. Fortunately. Normally, on e.g. a Vodafone plan a 10k WAP/GPRS packet is about 19ct; my 5MB cost 5 Euros a month. If I didn’t have this volume plan, this small exercise alone would have cost me something like 10 Euros (!) – without providing any value.
I don’t give up that fast. Later the day I tried again, even succeeded in initiating a query, but I didn’t get any result (the page stalled twice). That was the point when I, despite all my previous good experiences with hrs.com, decided to try a competitive site, hotel.de. Their (non-wap-optimized page) loaded faster, provided all the necessary information and helped us book a hotel fast.
Today I sat down and wrote an email to hrs.com management, decribing what I had experienced. I’m curious what they will answer. I surely hope they’ll reconsider the whole wap frontend. Looks like a major overhaul might be necessary there.